Occupational Certificate
Retail Chain Store Manager Certificate
Retail Chain Store Managers: Empowered with comprehensive knowledge, strategic competencies, and honed skills. They orchestrate branch functions within retail chain organisations, steering toward sustained growth and excellence.
What the course covers?
Occupational Certificate: Retail Chain Store Manager (SAQA ID 103150) QCTO ACCREDITED 12 – 18 Month Learning Journey
The overarching goal of this qualification is to empower participants with the comprehensive knowledge, honed skills, and strategic competencies essential for excelling as a Retail Chain Store Manager. In this pivotal leadership role, the manager orchestrates the intricate functions of a branch within a retail chain organisation.
This qualification not only equips participants with technical proficiency but also instills the leadership mindset necessary for steering retail chain stores toward sustained growth and excellence. NQF Level 5 (106 Credits)
Qualification Modules
- Concept and principles of retail operations management
- Concept and principles of communication in retail
- Concepts and principles of leading teams in a retail chain store environment
- Concept and principles of managing service standards of a retail chain store
- Concepts and principles of stock control in a retail chain store
- Concept and principles of implementing promotional activities in a retail chain store
- Concept and principles of improving the financial performance of a retail chain store
- Manage retail chain store employee performance
- Manage retail chain store operational processes
- Manage retail chain store service standards
- Maintain effective retail chain store stakeholder relations
- Manage stock control in a retail chain store
- Propose improvements to a retail chain store’s range and layout
- Implement plans to improve sales in a retail chain store
- Implement plans to improve a retail chain store’s financial performance
- Manage risk and maintain assets in a retail chain store
- Processes and procedures for planning and implementing retail chain store operations
- Processes and procedures for leading teams in a retail chain store environment
- Processes and procedures for managing retail chain store service standards
- Processes and procedures for maintaining effective retail chain store stakeholder relations
- Processes and procedures for managing stock levels and influencing store range and layout
- Processes and procedures for improving the retail chain store’s bottom line
- Processes and procedures for managing sales and promotional activities
- Processes and procedures for managing risk and maintaining assets in a retail chain store
Course Objectives
Join our Retail Chain Management Certificate training to gain the skills needed to effectively oversee retail chain store operations, enhance employee performance and service standards, lead teams, maintain stakeholder relations, control stock levels, optimize store layout, improve financial performance, implement sales strategies, manage promotions, and mitigate risks.
- Manage retail chain store operations, employee performance, and service standards
- Lead teams and maintain effective stakeholder relations in a retail chain environment
- Control stock levels, influence store range/layout, and improve financial performance
- Implement sales and promotional activities, and manage risk/assets effectively
Who will benefit from this course?
This course is tailored for retail managers, store supervisors, franchise owners, and professionals aspiring to leadership roles within retail chain operations.
- Retail Managers
- Store Supervisors
- Franchise Owners
