Occupational Certificate
Office Administrator
Administrative Leadership Qualification: Empowering individuals with a comprehensive suite of administrative skills. From information management to streamlining processes, it lays the groundwork for emerging leaders to drive positive change within organisations.
What the qualification covers?
(SAQA ID 102161) QCTO ACCREDITED 15 Month Learning Journey
This qualification is designed to empower individuals with a comprehensive suite of administrative skills that are essential for the effective coordination of office activities. It encompasses a broad spectrum of competencies, from information management to streamlining operational processes. While participants may not hold formal leadership titles, the skills acquired through this qualification are foundational to leadership development. It equips participants with the ability to lead from within by enhancing their capacity to manage resources, optimise workflows, and contribute to strategic decision-making. This qualification lays the groundwork for emerging leaders to influence and drive positive change within their organisations. NQF 5 (445 Credits)
Qualification Modules
- Effective office administration and management
- Business communication and customer services
- Office protocol, deportment and etiquette
- Apply end user computing
- Social media and digital literacy
- Introductory project management
- Computerised project management
- Basic business calculations
- Resource and procurement management
- Tender and procurement processes and procedures
- Document management and record keeping
- Staffing and people support
- Principles of the NQF in relation to Skills Development and Workplace Skills Plan administration
- Public relations, marketing and advocacy
- Ready for work standards
- Communication and effective customer relationships
- Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation
- Assist in the administration and preparation of the process of the tendering of contracts
- Manage meetings
- Payroll processing and pay administration
- Support the recruitment, selection and indication of staff
- Classify, identify, register, track and dispose of records and information
- Assist in the administration and preparation of the Workplace Skills Plan
- Provide administrative support to Marketing/Public relations division
- Prepare, install and dismantle exhibition elements
- Manage a small project
- Perform administrative and meeting support functions to support
- Handle customer and client queries and liaison in an office
- Marketing, public relations and administration support
- Assist in planning and coordinating at least two special events/conferences
- Procure and collate resources
- Solicit tender offers in terms of set procedures
- Manage a paperless office
- Supervision and training of administration staff
- Assist in developing a Workplace Skills Plan according to employee training needs
- Apply ready for work standards to everyday work activities
Qualification Objectives
Designed to equip administrative professionals with the skills to initiate, plan, execute, control, and efficiently wrap up office administration and management activities, effectively supporting organisational objectives.
- Initiate and plan the delivery of office administration and management activities to address specific organisational objectives.
- Execute and control the delivery of office administration and management plans.
- Manage the close-out process for office administration and management projects.
Who will benefit from this qualification?
This course is tailored for office administrators, executive assistants, office managers, or anyone involved in administrative roles seeking to enhance their leadership skills in managing office activities and supporting organisational objectives efficiently.
- Office Administrators
- Executive Assistants
- Office Managers
TESTIMONIAL
Real People, Real Results: Client Testimonials
